"Happy and satisfied customers are key to our business"

Our Customers are at the heart of our organisation...

We strive to make sure that the products & services that we provide are the best that they can be at all times... From time to time we hear from our many customers both large and small telling us how we're doing. This helps us to improve our portfolio of Fire Detection, Life Safety Systems, Service and Maintenance and Integrated Security Systems by using the comments we receive to hone and perfect what we do

We would be delighted to hear from you on any topic regarding the products and or services we provide to you - email us here to tell us just that. Below are some real comments from some real customers...

FAO Tom Finn

Hi Tom

Can we arrange our maintenance visit for February, please propose preferred dates and respond back to Steve Berry with a schedule so we can confirm and advise occupants. The Pavilion is our most sensitive and prestigious building which requires closer planning and the Media centre is marooned within a construction site which will need agreeing with our main contractor ISG.

Can we also discuss the replacement of out of specification devices which has been previously identified.

'I would also like to take this opportunity  to thank all those involved in preparing and attending the presentation carried out at Lord’s by BDS on 16th January, it was very well received by the MCC staff that attended and has provided real confidence that we have appointed a professional and committed service partner in BDS.'



Paul Broughton
Estates Manager


To Garry Wells Engineering Account Manager

Thanks for your team’s attendance this morning Garry, the Cause & Effect demonstration of fire alarm operation was very well executed!

Trevor, Mark, for your reference we witnessed operation of FA interface units (as well as sample device operation and sounder audibility).

Audibility throughout the space was good, BDS addressing several bells which needed adjusting during the test. Any queries, please do let us know.


Chris Evans

CEng Director


Kevin, can I just write to you and let you know how pleased I am with the team that have been working on the project down here and helping it get to completion

It has been a challenging project in a tight timescale and I would like to make a personal complements about Steve Porter and John in regards to their attitude and diligence to dealing with problems and generally delivering the project with me

It has been a pleasure working with your team and I hope to get you on to a few more of my projects in future

Kind regards

Duncan Ede
Construction Manager


Thanks Tom,

Greatly appreciate the work your team put in to this!

Kind regards,

Ross Ferguson

General Manager
Holiday Inn London-Shepperton


Good morning All,

Please pass our big thank you to the engineer who attended 1 Stratford Place on Friday 29th Sep. Our Operations Director is very impressed with Mark as he managed to resolve all system problems and left it fault free.


Marta Davies

Service Manager
Cooltech Environmental Engineering Ltd


Hi Kevin

I would like to take this opportunity to let you know that the work you have completed for ISS at BHP Billiton and DHL Bedford was completed to the highest standard. I would also like to take this opportunity to let you know that Gary Elson has been very professional in his approach and your engineers on site have been a credit to your business.

Please pass this on to Gary and the Engineers.

Thanks again for your support

Kind Regards



Hi Harry,

Thank you for the below, your prompt response was very much appreciated.

Warm regards



Just a note of thanks; I had an issue with coverage in an area of Dunton tonight and asked Louis to assist. He stopped what he was working on to resolve the problem immediately and provided a solution to make us more secure.

Please pass on my thanks for a professional attitude and application,

Mark Wellman Supervisor Plant Protection Dunton & Warley


Hi Kevin

The work was completed today.  I must say it was very quick and caused us no disturbance at all.

Kindly send me the invoice and I will arrange payment.

I was given a copy of the work report. Will I also get some kind of certificate to confirm that the fire extinguishers were installed as per regulations by a qualified person ?

Kind Regards

Farhan Mehdi



Hi Tony

just a quick note to say thanks for all your efforts today.

mark has been brilliant and very accommodating.

please pass this on to all involved as client is happy.


Darren Lehan


A recent project with Ford in Dunton prompted some nice comments from them...

Dear team…I would like to convey my personal thanks and congratulations to all of you for a very successful data centre powerdown this week-end.

This has been achieved very much as a cross-team effort. All infrastructure including servers, storage and networks were taken down and then brought back up and tested. The facilities, including electrical systems air conditioning, UPS, back-up generator, CO2 and fire alarms have been serviced and tested. The electrical work was completed. And the facilities were back up and running one and a half hours ahead of schedule!

I recognise that activities such as these require us to work unsociable hours and takes us away from family and friends over valuable week-ends – so  your commitment is even more appreciated, as is your families’ understanding. Please pass on my thanks to them.

Thank you all!



Team, belated, but from my side as well, congratulations and well done!

As per Martin’s note – thanks for sacrificing personal time, as well as working together as One Team.

Riaan Kleinsmith

Ford testimonial



Can you please thank Gary and the guys who stayed all night on Thursday through to Friday morning with us to complete the fire alarm system and commission which was also instructed late.

All certificates were issued yesterday and accepted by HPF which was essential for having the life safety system complete sectional completion.

Thank you for the guys hard work.


Adam Knight

Construction Manager

Como Group

July 2014

Dear Kevin,

I think there was some confusion about the account with Custodian and whether it was affected by the IDS Fire and Security / BDS changeover. In fact we have a direct account with Custodian and they invoice us direct for the service. I would like to leave this arrangement in place so there is no need for you to contact Custodian with regards to our account.

Once again we appreciate you sending Martin over to us so speedily

Kind regards Susie - Spitfire Network Services Ltd

Hi Danielle,

Just wanted to ask if you could pass on our thanks to Martin who visited today. He was really helpful as I must admit I was a bit out of touch with a lot of the procedures so he took my whole team round to show and was really helpful in showing us how to do the weekly fire alarm tests.

Really appreciated so if you could please pass this message on and let him know that would be great.

Thanks, Rosie Saunders London Showroom Manager - Boss Design Ltd



Thanks very much for your proactive approach to the above project, your help in getting us ready for the 1st ceiling void closure date in particularly challenging circumstances has been noted.

Thanks again,

John Geary Contracts Manager - Bancroft Ltd


Hi Kevin,

Thanks for your e-mail.

Martin did a good job on Friday, we really appreciated that he also took the time to talk through the reports with us.

Kind regards Susie - Spitfire Network Services Ltd


Do you have questions or perhaps need some more information on any of our customer comments? Please don't hesitate to call us on 020 8773 3377 or email us here, or contact us here no question or enquiry is too large or too small...

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