Our Customers are at the heart of our organisation

Below are some kind words from some of our many satisfied customers

The Fire Alarm system at a care home had totally failed... We rallied round to get spares, then replaced faulty equipment and re programmed the fire alarm system to leave it fully operational.

From: Ricky Chu
Operations Manager - Asset Delivery (North & Scotland) | Sanctuary Care

Good morning, all,

Firstly on behalf of Sanctuary Care, thank you @Chris Pinto @Tom Finn / BDS, for all the work you and the engineers have put in through the evening and continue to do today to get the fire detection to our Care Home reinstated, the commitment is phenomenal. Thank you!

Ricky Chu

From: Andrew Spalding
Building Manager - Workman LLP

Hi Tom,

Thought I would like to provide some feedback regarding one of your team, Jack Green, who attended yesterday to resolving an issue with our access equipment and did a super job. Jack fixed the problem and assisted with unrelated access issues which, due to his knowledge, he was thankfully also able to fix. With such a success we were able to relay the good news back to our Tenants and create, due to backlog, much needed access passes, so a good result and directly attributed to Jack.

As such, felt on fairs I provide extremely positive feedback for a successful outcome, more than we had anticipated.

Kind Regards

Andrew

From: Andrew King
IT Facilities Delivery Manager – Ford Motor Company Europe

Thanks Paul, and in case I don’t see you in person this week just wanted to thank you and your team for the hard work and quality of what you have all delivered over the last few weeks, I’m blown away by how much has been achieved in such a short period of time despite the many headwinds we have faced, so thank you, hope you have a great Christmas and look forward to working with you and your team in 2025

Andrew

From:Victoria Warder
The Unify Group

Hi Sophie,

Thank for your email below and for resending the PPM renewal for our client at Podium Space Ltd.

I have discussed with our client, and I am very happy to confirm that the client would like to proceed for another year with BDS.

Feedback has been extremely positive from Podium Managers and Unify have also been very happy with the professional and efficient services BDS have provided.

Thanks again.

Kind regards Victoria Warder

From:Matthew Dymott Executive Director
Development Managers

George

Thanks for your time this morning and for making the effort to be proactive on 64 Dean Street.  This is a welcome breath of fresh air compared to the incumbent fire alarm manager we have at other sites.

I’ve spoken to Jodie and have recommended we get you on board at other buildings in SOHO, so hope to see you shortly.

Thanks again.

Matthew

From:Sam Biggs Senior project manager
Optimise Group Ltd.

 Thank you Joe 

Amazing turn around. 

Much appreciated 

Have a great weekend 

Sam Biggs

From:Victoria Warder,
The Unify Group

Excellent and prompt service.

Thank you Tom and your team at BDS.

Kind regards

Victoria Warder

From:Pierre Joubert,
Concierge at 53-54 Grosvenor street

Good morning

Loved the engineer (Will) from BDS. Professional, capable, and efficient.

Thank you!

Kind regards

Pierre

From: Mick Garard, South East Plant Protection Supervisor
Dagenham Engine Plant

Hi Bob

Just wanted to thank you, for your response and support over the weekend in answering phone calls and talking us through all scenarios.
Sorry to have disturbed your weekend but your support saved us a lot of time and trouble over the weekend. Wanted to let you know this support is appreciated and isn’t taken for granted

Again, many thanks with kind regards

Mick Garard

From the team at Heckfield House

Dear Kevin, I have been asked to reach out and thank you for your recent generosity and support in donating the Ryobi battery drill to us. this was added to our staff raffle during our annual party. Your contribution ensured we were able to offer a really strong list of prizes to our team. it is important for us to be able to reward our team for the fantastic work they do and so your donation was greatly appreciated in the raffle we were able to offer and by the eventual winner.

As well as offering tickets we also sold a number, in the process we were able to raise £670 for charity so again thank you for your contribution which made this possible. from all of the Heckfield family we thank you!

Heckfield House

FAO Tom Finn

Hi Tom Can we arrange our maintenance visit for February, please propose preferred dates and respond back to Steve Berry with a schedule so we can confirm and advise occupants.

The Pavilion is our most sensitive and prestigious building which requires closer planning and the Media centre is marooned within a construction site which will need agreeing with our main contractor ISG. Can we also discuss the replacement of out of specification devices which has been previously identified.

'I would also like to take this opportunity to thank all those involved in preparing and attending the presentation carried out at Lord’s by BDS on 16th January, it was very well received by the MCC staff that attended and has provided real confidence that we have appointed a professional and committed service partner in BDS.'

Regards Paul

Paul Broughton Estates Manager

To Garry Wells Engineering Account Manager

Thanks for your team’s attendance this morning Garry, the Cause & Effect demonstration of fire alarm operation was very well executed!

Trevor, Mark, for your reference we witnessed operation of FA interface units (as well as sample device operation and sounder audibility).

Audibility throughout the space was good, BDS addressing several bells which needed adjusting during the test. Any queries, please do let us know.

Thanks

Chris Evans

CEng Director

Kevin, can I just write to you and let you know how pleased I am with the team that have been working on the project down here and helping it get to completion

It has been a challenging project in a tight timescale and I would like to make a personal complements about Steve Porter and John in regards to their attitude and diligence to dealing with problems and generally delivering the project with me

It has been a pleasure working with your team and I hope to get you on to a few more of my projects in future

Kind regards

Duncan Ede
Construction Manager

Thanks Tom,

Greatly appreciate the work your team put in to this!

Kind regards,

Ross Ferguson

General Manager
Holiday Inn London-Shepperton

Good morning All,

Please pass our big thank you to the engineer who attended 1 Stratford Place on Friday 29th Sep. Our Operations Director is very impressed with Mark as he managed to resolve all system problems and left it fault free.

Regards,

Marta Davies

Service Manager
Cooltech Environmental Engineering Ltd

Hi Kevin

I would like to take this opportunity to let you know that the work you have completed for ISS at BHP Billiton and DHL Bedford was completed to the highest standard. I would also like to take this opportunity to let you know that Gary Elson has been very professional in his approach and your engineers on site have been a credit to your business.

Please pass this on to Gary and the Engineers.

Thanks again for your support

Kind Regards

Scott

Hi Harry,

Thank you for the below, your prompt response was very much appreciated.

Warm regards
Alan

Do you have questions or perhaps need some more information on any of our Maintanance Programs? Please don't hesitate to call us on 0208 773 3377 or email us here, no question or enquiry is too large or too small..